HR Terminology

Key Performance Indicator (KPI)

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  7. Key Performance Indicator (KPI): Definition

A Key Performance Indicator (KPI) serves as a quantifiable metric indicating a company’s efficacy in attaining crucial business goals.

KPIs are deployed across various organisational tiers to assess progress towards objectives. Broad KPIs offer insights into overall business performance, whereas granular ones delve into specific processes within departments like sales, marketing, HR, support, and more.

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