FAQs
Pricing
Currently we are accepting only direct bank transfer for subscription plans.
Upon placing the order you will receive a proforma invoice at your registered email id with the bank details. Once we receive the payment confirmation onboarding process will commence.
Our pricing is transparent, with no hidden fees or unexpected charges. All costs are clearly outlined in the pricing details.
Discounts are already factored in the annual subscriptions and applied automatically on higher-volumes and adjusted accordingly in the billing cycle.
You can upgrade or change your plan at any time, and the billing will be adjusted accordingly from the next billing cycle.
Enablement
We offer comprehensive onboarding materials, tutorials, and live training sessions to help new users get started efficiently.
Our team provides guidance and resources for seamless integration into your existing systems at additional charges. Drop us an email.
Each plan has distinct feature sets within the plan. You have access to all features included in your subscribed plan.
Support
Our Technical Support is available via email from 10:00 to 17:00, Monday to Friday.
We aim to respond to inquiries within 4 hours, and urgent issues are prioritized for immediate resolution.
We offer a comprehensive knowledge base and community forum for self-help and troubleshooting.
Client Activation
Organizations interested in initiating the registration process are invited to visit the StoHRM official website at www.stohrm.in and provide key information, including details about the company, administrative contact information, and payment details.
New clients are seamlessly onboarded through a series of automated emails that contain detailed instructions. These emails guide clients through the initial setup by providing links to setup wizards and tutorials. This ensures a comprehensive understanding of the StoHRM platform.
Subscription Activation
Subscription management is handling customer lifecycle operations like onboarding subscribers, providing trials, managing plan upgrades and downgrades, issuing credits and refunds, and controlling billing actions. In a subscription business, items are sold periodically (weekly, monthly, or yearly) in different rate plans. The billing system is automated to receive the payments recurrently at scheduled interval.
Clients have the flexibility to choose their preferred subscription plan by accessing their StoHRM account online. The platform offers a straightforward interface where clients can select the desired plan, and the system automatically adjusts pricing based on their choice.
Configuration
Absolutely. The StoHRM product provides a user-friendly web-based interface where clients can configure their system as per global standards. This includes adding employee details, defining departments, designations, incorporating cost center details, to align with their organizational structure.
Clients have access to comprehensive support resources, including documentation and tutorials, to guide them through the configuration process. Additionally, the AscentHR support team is readily available to assist with any configuration-related queries between 11:00am to 04:00pm IST working days through email support only.
User Management
The StoHRM product empowers clients to create and manage admin accounts effortlessly. Clients can define roles and permissions, ensuring that their HR team members have appropriate access levels to carry out their responsibilities effectively.
The creation of admin accounts is scalable to accommodate organizational needs. Clients can create a suitable number of admin accounts based on their HR team’s size and structure.
Yes, admin roles and permissions are customizable, allowing clients to tailor access levels to align with the specific responsibilities of different team members.
Client Deactivation Activities
Data Export
User Account Deactivation
Billing
Proration is the adjustment made to a customer’s invoice to reflect subscription plan changes (upgrade or downgrade) in the middle of the billing cycle. Typically, a customer subscribes to a product or a service and agrees to pay a particular amount at regular intervals. The billing period and amount is based on the plan which the customer has subscribed to. Their bill is generated at set intervals to charge the customer recurrently.
However, when the customer decides to migrate to a new plan in the middle of the billing cycle, the bill amount has to be adjusted accordingly, to charge the customers only for the days they have the product using each plan. This adjustment process in billing is called proration.
Client Feedback & Exit Surveys
Clients are invited to share their feedback through an online exit survey or feedback form. The feedback collected is valuable and considered for continuous improvement, ensuring that client experiences contribute to the enhancement of the StoHRM platform.
Data Purge
Clients can submit a data deletion request through a secure online form. The StoHRM provider ensures the secure deletion of data in compliance with privacy regulations, following a stringent process to protect client information as per the governed norms laid in DPP (Data Protection Policy). This document is available as part of client onboarding process.
Yes, a confirmation process is typically in place to verify client satisfaction post-data deletion. This process includes communication to the client confirming the successful deletion of their data and providing any necessary assurances.