FAQs

Pricing

Currently we are accepting only direct bank transfer for subscription plans.

Upon placing the order you will receive a proforma invoice at your registered email id with the bank details. Once we receive the payment confirmation onboarding process will commence.

Our pricing is transparent, with no hidden fees or unexpected charges. All costs are clearly outlined in the pricing details.

Discounts are already factored in the annual subscriptions and applied automatically on higher-volumes and adjusted accordingly in the billing cycle.

You can upgrade or change your plan at any time, and the billing will be adjusted accordingly from the next billing cycle.

Enablement

We offer comprehensive onboarding materials, tutorials, and live training sessions to help new users get started efficiently.

Our team provides guidance and resources for seamless integration into your existing systems at additional charges. Drop us an email.

Each plan has distinct feature sets within the plan. You have access to all features included in your subscribed plan.

Support

Our Technical Support is available via email from 10:00 to 17:00, Monday to Friday.

We aim to respond to inquiries within 4 hours, and urgent issues are prioritized for immediate resolution.

We offer a comprehensive knowledge base and community forum for self-help and troubleshooting.

Client Activation

Organizations interested in initiating the registration process are invited to visit the StoHRM official website at www.stohrm.in and provide key information, including details about the company, administrative contact information, and payment details.

New clients are seamlessly onboarded through a series of automated emails that contain detailed instructions. These emails guide clients through the initial setup by providing links to setup wizards and tutorials. This ensures a comprehensive understanding of the StoHRM platform.

Subscription Activation

Subscription management is handling customer lifecycle operations like onboarding subscribers, providing trials, managing plan upgrades and downgrades, issuing credits and refunds, and controlling billing actions. In a subscription business, items are sold periodically (weekly, monthly, or yearly) in different rate plans. The billing system is automated to receive the payments recurrently at scheduled interval.

Clients have the flexibility to choose their preferred subscription plan by accessing their StoHRM account online. The platform offers a straightforward interface where clients can select the desired plan, and the system automatically adjusts pricing based on their choice.

Configuration

Absolutely. The StoHRM product provides a user-friendly web-based interface where clients can configure their system as per global standards. This includes adding employee details, defining departments, designations, incorporating cost center details, to align with their organizational structure.

Clients have access to comprehensive support resources, including documentation and tutorials, to guide them through the configuration process. Additionally, the AscentHR support team is readily available to assist with any configuration-related queries between 11:00am to 04:00pm IST working days through email support only.

User Management

The StoHRM product empowers clients to create and manage admin accounts effortlessly. Clients can define roles and permissions, ensuring that their HR team members have appropriate access levels to carry out their responsibilities effectively.

The creation of admin accounts is scalable to accommodate organizational needs. Clients can create a suitable number of admin accounts based on their HR team’s size and structure.

Yes, admin roles and permissions are customizable, allowing clients to tailor access levels to align with the specific responsibilities of different team members.

Client Deactivation Activities

Clients can initiate a cancellation request through an email to customer support. The process typically involves providing essential information, such as the reason for cancellation and any required details for processing the request.
The cancellation process is typically initiated promptly upon receiving a request. Clients are informed by the customer support team of the status and any applicable waiting periods, ensuring transparency throughout the deactivation process.
Clients are encouraged to export their data before deactivating their account; however, if data retrieval is necessary post-deactivation or as per the data retrieval policy, clients can reach out to the support team for assistance.

Data Export

Clients can initiate data export requests directly through the customer support team. The exported data is typically provided in commonly used formats, such as CSV or Excel, ensuring compatibility with various systems.
Yes, clients have the option to schedule regular data exports for backup purposes. This feature contributes to data security and ensures that clients have access to up-to-date information; however, this is charged based.

User Account Deactivation

Dunning management is a process which allows a business to recover payment that would otherwise be lost due to online payment failures and declines. If an online payment failure occurs, the dunning mechanism will automatically initiate the payment recovery process by notifying the customer of the payment failure and will retry charging their credit card or bank account to recover the due amount. This automated mechanism saves time, reduces involuntary churn due to payment failures, and streamlines revenue flow.
Clients can deactivate user accounts individually through the StoHRM interface. When a user account is deactivated, access is revoked, and the associated data remains securely stored in accordance with data retention policies.
Yes, the system facilitates an automated process for deactivating accounts of departing employees. HR managers can initiate this process through the StoHRM interface as part of employee off-boarding, ensuring swift and secure account deactivation.

Billing

Proration is the adjustment made to a customer’s invoice to reflect subscription plan changes (upgrade or downgrade) in the middle of the billing cycle. Typically, a customer subscribes to a product or a service and agrees to pay a particular amount at regular intervals. The billing period and amount is based on the plan which the customer has subscribed to. Their bill is generated at set intervals to charge the customer recurrently.

However, when the customer decides to migrate to a new plan in the middle of the billing cycle, the bill amount has to be adjusted accordingly, to charge the customers only for the days they have the product using each plan. This adjustment process in billing is called proration.

Billing ceases immediately upon cancellation, and any remaining subscription period is prorated for a fair refund. The system ensures transparent billing adjustments in line with the client’s subscription agreement.
Yes, clients receive notifications regarding billing adjustments after cancellation. These notifications detail the calculations and any applicable refund processes.

Client Feedback & Exit Surveys

Clients are invited to share their feedback through an online exit survey or feedback form. The feedback collected is valuable and considered for continuous improvement, ensuring that client experiences contribute to the enhancement of the StoHRM platform.

Some clients may have the option to participate in incentive programs for providing feedback. Such programs may include discounts on future services or other benefits as a token of appreciation for their valuable input.

Data Purge

Clients can submit a data deletion request through a secure online form. The StoHRM provider ensures the secure deletion of data in compliance with privacy regulations, following a stringent process to protect client information as per the governed norms laid in DPP (Data Protection Policy). This document is available as part of client onboarding process.

Yes, a confirmation process is typically in place to verify client satisfaction post-data deletion. This process includes communication to the client confirming the successful deletion of their data and providing any necessary assurances.