HR Terminology

Grievance

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  7. Grievance: Meaning

Grievance is an expression of discontent from an employee regarding company policies or working conditions, often due to a perceived violation of laws or regulations.

Regardless of validity, grievances typically underscore gaps between employee expectations and the company’s delivery. It is essential to address grievances promptly, as they can undermine employee morale, productivity, and the overall workplace atmosphere.

FAQ

Grievances can arise from various issues such as discrimination, harassment, unfair treatment, violation of employment contracts, safety concerns, workload disputes, or disputes over promotions or pay.

The grievance resolution process involves a series of steps aimed at addressing and resolving the employee's concerns. This may include investigation, mediation, meetings between the parties involved, and, if necessary, arbitration or legal proceedings.

Employees have the right to be heard impartially, to have their concerns investigated fairly and promptly, to be informed of the outcome and any actions taken, and to be protected from retaliation for raising a legitimate grievance.

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